Archive for category: Social Media Marketing

User-generated content (UGC) has become a major term in marketing. As influencer content becomes less impactful and branded content gets pushed to the bottom of the page, people rely more and more on regular consumers to relay their honest experiences about a business. If you’re asking how a dentist practice could utilize UGC, we’ll look at what you should know.

What Is UGC?

UGC refers to content that actual users make, typically to post on their social media platforms in San Diego, CA. The UGC you’re likely most familiar with for dentists is your reviews. From Yelp to Google, real customers talk about everything from your prices to your admin staff to your bedside manner.

How Can You Harness UGC?

The best way to harness UGC is to ensure that everyone has a good experience when they’re your client. If there’s an issue, you should act quick to fix it. Even if the customer isn’t happy, you can publicly post about the steps you took to correct the situation. This will mean plenty to prospective and current customers alike.

Can You Solicit UGC?

Yes! This is the best part. You can ask your customers to leave you a Yelp review or hashtag your practice. The catch is that you can’t ask the customer to make positive UGC about your practice, meaning they can post negative content or even lie about your business.

You can also consider an outreach campaign where you ask local influencers with relatively small follower counts to visit your practice for a small discount or a box of goodies (e.g., toothpaste, whitening strips, etc.). For example, if you’re a family practice, you might ask a hip mom to create a quick social media post about how their child was treated during their appointments.

How to Get Better UGC in San Diego, CA

If you run a dental practice in San Diego, CA, Digital Healthcare Professionals can help you find marketing tactics that are as cost-effective as they are practical. We’re here to help you fill in the blanks so you can build your customer base, attract new audience demographics, and maintain your reputation in a competitive city.

For dentists in San Diego, social media may seem like little more than a necessary evil. You might have a basic business page listing your basic services, hours, and addresses, which can help people clarify where you are and what you do. However, social media can also be a great way to not only help you land more clients but also help you retain those you have now. We’ll look at when it’s time to switch things up and why it matters.

You’re Seeing More Competition

San Diego is a big city, so you likely already know what it means to compete in your neighborhood. However, if you’re losing more clients to another practice or you’re just seeing more dentists set up in your area, it may be time to rethink your approach to social media. If you focus on the quality of your posts, you’re more likely to pop up in search engines. You can build up a larger following if you focus on recurring themes, such as helpful advice for oral health or family-friendly photos.

You Want a Different Clientele

As neighborhoods change, so too will client demands. Large families will have very different priorities than elderly people. Young professionals may care far more about what insurance you take than about the latest technology you just purchased. No matter what clientele you’re going after, they’ll likely peruse your social media pages to get a sense of what they’re signing up for. Whether they want to be assured that you’re as gentle as you are competent or they’re more interested in your pediatric specialties, gearing your content toward your desired demographic can go a long way.

Social Media Marketing for Dentists in San Diego

At Digital Healthcare Professionals, our goal is to help dentists and their staff find the best marketing strategies. Moreover, we don’t allow our clients to get stuck in a rut as the world changes around them. If you’re looking for social media marketers in San Diego who cater to small practices, contact us to learn how we take the burden off you so you can focus on revenue.

In the modern era of technology, building engagement comes down to being approachable and connected to the patients you serve online. Social media can be an exceptional tool for this purpose, but how do you build dental practice engagement with a basic social media profile? Check out a few ideas to keep both patients and prospects connected and interacting with your brand as a dental practice through social posts.

Highlight Your Dental Practice Team

Familiar faces mean a great deal when you are in a new place or even in an uncomfortable situation that provokes anxiety. Therefore, introducing your staff members on social media can be a meaningful way to build familiarity between your practice and prospective or current patients.

To give faces to your brand, highlight certain staff members on your social media pages, and be sure to share their pictures. If you want to take things a bit further, consider posting fun videos featuring the employees or doing brief Q&A sessions that can be shared with your audience.

Show Off Your Dentistry Skills

What sets your practice apart from all other dentists in the area? Do you provide specialized services or have access to technology not available at all practices? Make sure these selling points and skill sets are spotlighted on your social media pages. A few examples of ways to portray your dentistry skills include:

• Offering before and after photos of patients willing to share their results
• Providing information about how a new technology makes treatment better for patients
• Explaining how your primary treatment providers gained the specific skill sets they have

Make Your Dental Brand Approachable

To make your dental practice more approachable on social media, focus on creating engaging and informative content that resonates with your audience. Share helpful dental tips, behind-the-scenes glimpses of your practice, and patient testimonials to humanize your brand. Respond promptly to messages and comments, and encourage interaction through polls and contests. By showcasing your expertise while fostering a friendly and welcoming online community, you can establish trust and build lasting relationships with current and prospective patients.

Struggling with Social Media? Trust Digital Marketers with Experience

If you need help with your digital marketing plans, bring in a team of experts to guide you. Contact Digital Healthcare Professionals to discuss your needs and receive a custom quote.