The Power of Reactions and Responses: Addressing Digital Feedback for Your Dental Practice

Online reviews are important for dental practices, particularly if they’re operating in saturated areas. When the public has plenty of choices in San Diego, CA, it matters to them what former patients have to say about where they spend their money. Below, we’ll examine how to address digital feedback and why it’s important.

Find the Feedback

Finding the feedback for your dental practice is often more complex than businesses realize, particularly when they’re used to Google and Yelp dominating the headlines. The truth is that people can talk about your business anywhere, whether on Reddit, your social media pages, or any other website. If you don’t know where people are talking, you can miss an opportunity to have your say in the conversation.

Be Truthful

Businesses are made up of people, and people mess up. If you find yourself embroiled in a back-and-forth, it’s important to be concise about what happened on your end and how you attempted to make it right. There are certain patients you won’t be able to tempt back into your practice: this is something that every business must accept when it comes to addressing their online criticism. You can let prospective and current patients know that you did everything you could to confront the problem head-on.

Find Better Online Marketing in San Diego, CA

Failing to address online reviews can make it appear as though your business doesn’t care about their patients. If a current patient can’t get a response to their complaints online, why would a prospective patient think that they’ll be able to get their questions or concerns answered? Ideally, you’ll also be responding to your online praise, fostering the good feelings between you and the patient, and building a stronger relationship over time.

If you could use some help managing your online presence, consider that Digital Marketing Professionals has the marketing resources in San Diego, CA to step in. Our team is here to help you improve your strategy, taking care of the details you and your staff don’t have time for. In addition to having the technical skills, we also know the healthcare scene backwards and front, so you can get the most from every response.